This English version is provided for convenience. In case of any conflict, the Korean version prevails.
These are the cancellation and refund terms for Knoverse paid services. The Service is currently provided free of charge and has no paid services. If paid services are introduced, the terms below will apply. Who handles your request depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Refund requested within 30 days of the first payment | Full refund |
| Monthly subscription cancelled after 30 days | Billing stops from the next billing date. You can use the Service until the end of the month already paid |
| Annual subscription cancelled after 30 days | The number of months used is deducted at the standard monthly price, and the remainder is refunded |
| Service unavailable for reasons attributable to the Company | Refund or extension for the period of unavailability |
| Payment made by a minor without a legal representative's consent | May be cancelled by the minor or the legal representative (Terms of Service, Article 5) |
Article 1 (Handling by Payment Channel)
| Payment channel | Seller | Refund request |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | ben@hyperreality.gg or the Service's billing settings |
| Overseas payment (when introduced) | Paddle.com (Merchant of Record) | The link in your receipt email or paddle.net. Requests made to the Company are also processed through Paddle |
Article 2 (Withdrawal of Subscription — 30-Day Full Refund)
- If you request a refund within 30 days of your first payment, we will issue a full refund regardless of usage. If the same member repeatedly requests this full refund for the same service, Article 3 applies from the second request onward.
- For a renewal payment, if you request a refund within 7 days of the renewal date, we will refund the full amount of that renewal payment (including annual subscriptions).
Article 3 (Cancellation)
- You can cancel at any time from the billing settings screen.
- Monthly subscriptions: upon cancellation, you will not be charged from the next billing date, and you can continue to use the Service until the end of the period already paid. The remaining period is not refunded.
- Annual subscriptions: upon cancellation, refunds are calculated as follows.
- Refund amount = Amount paid − (Number of months used × Standard monthly price)
- Example: cancelling an annual plan of KRW 120,000 (standard monthly price KRW 12,000) after 4 months of use → 120,000 − 4 × 12,000 = KRW 72,000 refunded
- Any partial month of use counts as a full month. If the result is zero or less, no refund is due.
Article 4 (Usage-Based Products)
Not applicable — the Service has no products that are deducted based on usage (such as AI credits). If such products are introduced, terms refunding only the unused portion will be displayed on the payment screen before payment.
Article 5 (Refunds for Reasons Attributable to the Company)
- If, due to the Company's fault, the Service is unavailable for 24 or more consecutive hours or for a cumulative 72 or more hours in a month, the Company will refund the fees for the period of unavailability or extend your usage period accordingly.
- If the Company discontinues the Service, fees for the remaining period will be refunded on a pro-rata daily basis.
- This Article does not apply if the Company terminates the agreement due to a member's violation of the Terms. However, fees for the remaining period will be settled according to Article 3.
Article 6 (Refund Method and Timing)
- Refunds are returned to the original payment method. If cancelling the payment is not possible, the refund will be transferred to an account designated by the member.
- The Company will process the refund (submit the payment cancellation request) within 3 business days of the date the refund is approved. Depending on the card issuer's or payment provider's processing time, it may take several more days for the refund to appear.
- The timing and method of refunds for overseas payments follow Paddle's policies.
Article 7 (Contact)
- ben@hyperreality.gg
- HyperReality Co., Ltd. · 0507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
This Refund Policy is effective as of 2026-10-12.