This English version is provided for convenience. In case of any conflict, the Korean version prevails.
These are the cancellation and refund terms for Knoverse paid services. The Service is currently provided free of charge and has no paid services. If paid services are introduced, the terms below will apply. Who handles your request depends on how you paid.
At a Glance
| Situation | Outcome |
|---|---|
| Cancelling a subscription | Anytime. Billing stops from the next billing date, and you keep access until the end of the period already paid |
| Refund requested within 30 days of a payment | Full refund of that payment. Applies to the first payment and every automatic renewal, with no limit on the number of refunds, and regardless of reason or usage |
| Annual subscription cancelled more than 30 days after payment | Pro-rata refund for the remaining days (amount paid × remaining days ÷ 365) |
| Service unavailable for reasons attributable to the Company | Refund or extension for the period of unavailability |
| Payment made by a minor without a legal representative's consent | Full refund if cancelled by the minor or the legal representative (Terms of Service, Article 5) |
Article 1 (Handling by Payment Channel)
| Payment channel | Seller | Cancellation and refund requests |
|---|---|---|
| Domestic payment (KRW) | HyperReality Co., Ltd. | The Service's billing settings or ben@hyperreality.gg |
| Overseas payment (when introduced) | Paddle.com (Merchant of Record) | The Service's billing settings, the link in your receipt email, or paddle.net. Requests made to the Company are also processed through Paddle |
Article 2 (Cancellation)
- You can cancel your subscription at any time from the Service's billing settings screen.
- Upon cancellation, you will not be charged from the next billing date. You can continue to use paid features until the end of the period already paid.
- To receive a refund, request one under Article 3 or Article 4. You may request cancellation and a refund together.
Article 3 (30-Day Full Refund)
- For every payment (both the first payment and automatic renewal payments), if you request a refund within 30 days of the payment date, we will refund the full amount of that payment, regardless of the reason or whether you used the Service.
- There is no limit on the number of refunds.
- When a payment is fully refunded, the subscription paid for by that payment ends at the time of the refund.
Article 4 (Refunds on Early Cancellation of Annual Subscriptions)
- If you cancel an annual subscription more than 30 days after the payment date, refunds are calculated as follows.
- Refund amount = Amount paid × (Remaining days ÷ 365)
- Remaining days are counted from the date of the cancellation request. Amounts below KRW 1 are rounded down.
- Example: cancelling an annual plan of KRW 120,000 after 100 days of use → 120,000 × 265 ÷ 365 = KRW 87,123 refunded
Article 5 (Usage-Based Products)
Not applicable — the Service has no products that are deducted based on usage (such as AI credits). If such products are introduced, terms refunding only the unused portion will be displayed on the payment screen before payment.
Article 6 (Refunds for Reasons Attributable to the Company)
- If, due to the Company's fault, the Service is unavailable for 24 or more consecutive hours or for a cumulative 72 or more hours in a month, the Company will refund the fees for the period of unavailability or extend your usage period accordingly.
- If the Company discontinues the Service, fees for the remaining period will be refunded on a pro-rata daily basis. This also applies to monthly subscriptions.
Article 7 (Refund Method and Timing)
- Refunds are returned to the original payment method. If cancelling the payment is not possible, the refund will be transferred to an account designated by the member.
- The Company will process the refund (submit the payment cancellation request) within 3 business days of receiving the request. Depending on the card issuer's or payment provider's processing time, it may take several more days for the refund to appear.
- Refunds for overseas payments are processed by Paddle. The terms of this policy apply equally to members who paid through Paddle.
Article 8 (Contact)
- ben@hyperreality.gg
- HyperReality Co., Ltd. · 0507-0178-7546 · 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
Addendum
- This Refund Policy is effective as of 2026-10-16.
- This revision extends the 30-day full refund from the first payment to every payment, and removes all provisions that previously limited refunds. Refunds for annual subscriptions cancelled more than 30 days after payment are calculated pro rata by the remaining days. It is favorable to members, and no paid services had been sold at the time of the revision, so no payment is subject to the previous version.